Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Nailsworth | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Nailsworth collects, uses, and safeguards your information in compliance with UK GDPR and applicable pharmacy regulations.

1. Who We Are

Pharmacy Weight Loss Nailsworth is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Nailsworth and across the UK. As a data controller, we are responsible for the personal data you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and postal address
• Health data: Medical history, current medications, weight, BMI, and any information relevant to your weight loss treatment
• Transaction data: Payment details and order history
• Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data to:

• Process your consultation and assess suitability for treatment
• Dispense and arrange delivery of medications, which are dispatched within 1 working day of pharmacist approval
• Communicate with you about your treatment, orders, and any follow-up care
• Maintain accurate pharmacy records as required by GPhC regulations
• Comply with legal and regulatory obligations
• Improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, protection of vital interests, and for health data, the provision of healthcare under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our website so we can improve it
• Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data with:

• Prescribing clinicians: To review and approve your treatment safely
• Delivery providers: To dispatch your medication securely and promptly
• Payment processors: To handle transactions securely
• Regulatory bodies: Including the GPhC, NHS, or law enforcement if required by law
• IT service providers: Who support our systems under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Financial records are kept for 6 years in accordance with HMRC requirements.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All sensitive health data is encrypted, and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to how we process it, and request a portable copy of your information. If you wish to exercise any of these rights, please contact us directly. We will respond promptly and work to resolve any concerns you may have regarding your data.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Nailsworth
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as necessary to reflect changes in law or our practices.